Return & Replacement
To guarantee customer satisfaction, we offer easy return facility for the products that for some reasons did not met our customer's expectations.
We have different delivery options, depending on location and the type and size of the product. Delivery charges depend on the location and size of the product also. We always give extra effort to delivery items as fast as possible to the doors of our respected customers.
If the customer change his/her mind and want to return product/s, he/she can do. We provide 7 days return facility for products sold at Cellsii.com. Please note that to avail a full refund, customer must return the product/s to our address in absolutely good condition. Customer will bear the delivery cost to return any product for refund or replacement. Replacement of a product is subject to availability of the same on Cellsii.com. Cellsii.com will not bear the service charge that might be deducted by respective bank or third party for online transaction while refunding money. Also it may need time that depends on the third party process. We try to do our part as fast as possible to initiate the refund for our all valued customers' satisfaction.
For valid return
- Proof of purchase
- Mention the valid reason for return
- Delivery of wrong or defective product
- Products with missing parts and accessories
- Wrong product description and images on website
Return/replacement guarantee may not apply in any of the following conditions
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Product must be returned within 7 days of purchase
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging etc. that is originally included with the product(s) delivered.
For any further question, please contact with us.
1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Write a return request
3Attach a receipt copy, specify the method of refund with details (bKash, Rocket etc.).
4Send the parcel to this address:
House: 1, Road: 3F, Sector: 9, Uttara, Dhaka - 1230, Bangladesh.
5After you have sent the parcel, please inform us of that by sending an email to email@example.com or call 01730716920.
Our return and refund policy is described above. According to the policy, stores are required to submit the refund amount. We require the store to accept returns within 7 business days of purchase.