Delivery, Return & Replacement Policy

To guarantee customer satisfaction, we offer easy return facility for the products that for some reasons did not met our customer's expectations.

Delivery

We have different delivery options, depending on location and the type and size of the product. Delivery charges depend on the location and size of the product also. We always give extra effort to delivery items as fast as possible to the doors of our respected customers.Visit the following link for shipping charge and details of our payment & shipping method.

Return

If the customer change his/her mind and want to return product/s, he/she can do. We provide 7 days return facility for the products sold at Cellsii.com. Refunding amount through the online banking transaction may take time which actually depends on the third party process. We try to do our part as fast as possible to initiate the refund for our all valued customers' satisfaction. Following issues must need know for any refund and replacement.

  • We provide 7 days return policy which means if customer wants, he/she must return the product/s within 7 days of product purchase.
  • Customer will bear the delivery cost to return any product for refund or replacement.
  • To avail a full refund, customer must return the product/s to our address in absolutely good condition.
  • Replacement of a product is subject to availability of the same on Cellsii.com.
  • Cellsii.com will not bear the service charge which might be deducted by respective bank or third party for online transaction while refunding money.

For valid return

  • Proof of purchase
  • Mention the valid reason for return

- Delivery of wrong or defective product
- Products with missing parts and accessories
- Wrong product description and images on website

Return/replacement may not apply in any of the following conditions

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Unable to return product/s within 7 days of purchase
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging etc. that is originally included with the product(s) delivered.

No complain will be acceptable after 7 days of the product purchase.

For any further question, please contact with us.

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1. Pack all the items in the original packing. Items bought as sets must be returned in sets.

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2. Write a return request

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3. Attach a receipt copy, specify the method of refund with details (bKash, Rocket etc.).

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4. Send the parcel to this address:
House: 1, Road: 3F, Sector: 9, Uttara, Dhaka - 1230, Bangladesh.

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5. After you have sent the parcel, please inform us of that by sending an email to sales@cellsii.com or call 01730716920.



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Our return and refund policy is described above. According to the policy, stores are required to submit the refund amount. We require the store to accept returns within 7 business days of purchase.

Other relevant policies